Sitting watching TV last night around 9 o’clock and the building fire alarm went off! This means, for most people, tramping down the stairs and meeting out on the podium.
We are registered with the Fire Service as needing evacuation because my mother-in-law and me, outside of the apartment, are both wheelchair bound and cannot make the stairs.
We have had this before so I have a routine. I call 999 and ask for Fire. I then tell them our address. I always forget that they are a centralised operation and are in Huntingdon so I never tell them Ipswich. They always have to ask. They told me that a crew was on its way. I then checked our status to make sure that the crew coming knew about us to be told that they were aware. So far so good.
Leaving it 15 minutes or so, I then call back, again to check the status as the alarm hasn’t stopped. I was told that it was a “false alarm” and the crew were on their way back to base. It appears that someones dinner got a bit smoky causing the alarm to trip. When I told them that the alarm was still going, they had to check if it had stopped and started, which would imply something not right, or was it continuing, which it was.
We dropped the call and then they called back 5 minutes later to tell me that the key holder was on his way and would be there in around 10 minutes – which was what happened and the alarm was silenced.
I thought that I got brilliant service from the Fire “Brigade”. They went that extra mile for me which I didn’t expect. Anyway, 9.50pm and it was all over. Another evening in paradise.